Privacy Policy

Privacy Policy for Aquanite Pools

Effective Date: January 7, 2025
 

Aquanite Pools ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information about visitors and customers of our website, www.aquanitepools.co.za ("Website"), and individuals engaging with our swimming pool construction and maintenance services.

By using our Website or services, you agree to this Privacy Policy. If you do not agree with the terms, please do not use our Website or services.
 

1. Information We Collect

We may collect and process the following categories of personal data:
 

1.1 Information You Provide Directly

• Contact Information: Name, email address (e.g., johan@aquanitepools.co.za), phone number, and physical address (e.g., Amberfield Ridge, Centurion).

• Service Information: Details about your swimming pool construction or maintenance requests, preferences, and other service-related interactions.

1.2 Information Collected Automatically

• Device Information: IP address, browser type, and device type when you visit our Website.

• Usage Data: Details about your use of the Website, including pages visited, time spent, and click actions (using cookies and similar tracking technologies).

1.3 Third-Party Information

• Information received through business partners or third-party platforms, subject to their respective privacy policies.
   

2. How We Use Your Information

We use personal data for the following purposes:

• To Provide Services: Delivering swimming pool construction and maintenance services, processing inquiries, and issuing invoices.

• To Communicate: Sending updates, promotional offers, or responding to inquiries.

• To Improve the Website: Monitoring usage patterns and improving functionality.

• To Comply with Legal Obligations: Meeting legal and regulatory requirements or responding to lawful requests.
   

3. How We Share Your Information

We do not sell your personal data. However, we may share your data as follows:

• Service Providers: With contractors, subcontractors, or other third-party providers essential to deliver services, such as payment processors and logistics companies.

• Compliance with Laws: If required by law, court order, or to protect our rights or the safety of our clients.

• With Your Consent: Where you have provided explicit consent to share your information.
   

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Data retention periods depend on the nature of the service and legal requirements.
 

5. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. While we take every precaution, no system is entirely secure.

Steps we take include:

• Encrypting data where applicable.

• Using secure servers.

• Limiting access to personal data to authorized personnel.
   

6. Your Rights

Under GDPR and applicable laws, you have the following rights:

• Right to Access: Request details of the personal data we hold about you.

• Right to Rectification: Correct inaccurate or incomplete information.

• Right to Erasure: Request deletion of your data, subject to legal and contractual obligations.

• Right to Restrict Processing: Limit how we process your personal data.

• Right to Data Portability: Receive your personal data in a portable format.

• Right to Object: Object to the processing of your data for direct marketing purposes.

• Right to Withdraw Consent: Withdraw your consent at any time where data processing relies on it.

To exercise these rights, please contact us at johan@aquanitepools.co.za.
 

7. Use of Cookies

Our Website uses cookies to enhance user experience, analyze Website performance, and support marketing activities. You can control cookie settings through your browser preferences. For more details, refer to our Cookie Policy.
 

8. International Data Transfers

Although we operate in South Africa, personal data collected via the Website may be stored and processed in systems located outside your country. We ensure data transfers comply with applicable data protection laws.
 

9. Updates to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective upon posting to this page with the updated effective date. We encourage you to review the policy periodically.
 

10. Contact Us

For questions, concerns, or exercising your rights, please contact:

Aquanite Pools
Amberfield Ridge, Centurion, South Africa
Email: johan@aquanitepools.co.za

By using our Website and services, you acknowledge and agree to the practices described in this Privacy Policy.